The Digital Shift: Improving the Customer Experience in Banking

Wednesday, March 22, 2017

 2:00 - 3:00 p.m. Eastern

 

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The top three customer experience initiatives are digital related

At a time when customer experience can make or break your business, leveraging the wealth of real-time data at your disposal can be your greatest competitive advantage. 

However, according to the Digital Banking Report’s new report, “Improving the Customer Experience in Banking,” most financial institutions struggle with the capture, analysis, and application of data insights for a multi-channel customer view. As a result, over half of the organizations surveyed said they were not using real-time analytics at all.

Join Jim Marous, co-publisher of The Financial Brand, and Deluxe’s Rich Walker for their upcoming webinar, “The Digital Shift: Improving the Customer Experience in Banking, to learn how to overcome your CX implementation challenges and capitalize on emerging opportunities. During the webinar, our experts will help you identify strategies that will make a big impact on your customers, including:

  • Implementing a data-driven, process-oriented approach to improve your customer satisfaction score
  • Identifying tactics to help you compete for a new generation of connected customers
  • Revamping your CX initiatives for greater share of wallet, better efficiency and improved retention

Deluxe and Digital Banking Report are also giving away free copies of the report, “Improving the Customer Experience in Banking” to webinar registrants. The report will be emailed to you after the webinar. Sign up to reserve your copy today!

The Digital Shift: Improving the Customer Experience in Banking
Presented by Jim Marous and Rich Walker, Deluxe
Wednesday, March 22, 2017
2:00 – 3:00 p.m., Eastern


Jim Marous

Owner and Publisher

Digital Banking Report 

Rich Walker

Vice President of Vertical Markets

Deluxe Marketing Solutions

 

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